All bookings are made subject to the following terms and conditions, which are listed in alphabetical order. Your contract is with York Pullman Bus Company Ltd.

1. Admissions Included where stated. National Trust (NT) and/or English Heritage (EH) members may use their cards but failure to bring your card will result in your having to pay full admission on the day.

2. Alcohol Not permitted to be consumed inside the coach.

3. Amendments You can transfer a day trip to another of equal or greater value provided the request is made no later than 7 days before departure date and subject to payment of a £5 administration fee.

4. Animals Not permitted - guide dogs or hearing dogs excepted, UK trips only.

5. Booking Fares must be paid in full before departure date.

6. Brochure accuracy The information in this brochure is believed to be accurate at the time of going to press (January 2007).

7. Cancellation by York Pullman Bus Company Ltd Customers will be notified no later than seven days before departure and given a full refund. In these circumstances, no compensation is payable.

8. Cancellation by passenger Cancellations are strictly subject to the following charges:-Seven days or more before departure date - 50%. Less than seven days before departure date - no refund. Where other services are included i.e. issue of theatre tickets, admission tickets to a particular attraction etc., refunds are subject to the conditions of the supplier. All refund requests must be made in writing to our Head Office or your booking agent. PLEASE NOTE for those day trips that are priced on an all-inclusive basis the ticket cost will be excluded in any refund calculation.

9. Children's fares Apply between the ages of 3 and 16. Children under 3 and not occupying a seat may travel free. All children must be accompanied by a full fare-paying adult.

10. Complaints Should be made in writing only to the Manager at our Head Office, within 14 days of the date of the trip.

11. Disabled persons We offer the same standard of service to all customers including the disabled. Wherever possible, we will accommodate disabled people, although we are limited in the assistance we can provide. Please notify us of any disability at the time of booking.

12. Gratuities It is customary to give the driver and guide (if applicable) a gratuity according to the level of service received.

13. Group concessions For every ten full paying passengers, the eleventh travels free.

14a. Late arrival of Customer We will not be responsible, under any circumstances, for customers failing to board the coach at their allotted time or when instructed by the driver. Any additional travel costs incurred by the customer in those circumstances are not refundable.

14b Late arrival of Coach For whatever reason, should the coach be late in arriving at its designated pick up point, at the day trip attraction itself or the return drop off we will not be liable to offer any form of compensation.

15. Lost property should be claimed and collected from our Head Office within two weeks of travel.

16. Luggage and shopping is carried at owner's risk and must be clearly labelled.

17. Passports/Visas It is the responsibility of the customer to check whether passports and or visas are required for European day trips.

18. Radios, tape players, musical instruments etc must not be played inside the coach. Excessive use of mobile phones is prohibited.

19. Seat numbers Due to different coach configurations and for operational reasons we may have to allocate different seat numbers, although this will be avoided as far as possible.

20. Senior Citizen concessions Apply to those over the age of 60.

21. Setting down We set down in reverse order to the pick up circuit but in exceptional circumstances we may have to set down in the same picking up order.

22. Smoking is prohibited.

23a Times-destination We are unable to specify the arrival point or time at the day trip destination and similarly the departure point and time as these may vary.

23b Times-home These are the approximate range of arrival times under normal traffic conditions.

24. Trip curtailment Should a day trip subsequently have to be curtailed due to unforeseen circumstances such as mechanical or other coach defects, any compensation shall be at the total discretion of York Pullman Bus Company Ltd.

25. Unreasonable conduct We will refuse a booking or terminate a passenger's travel in the event of unreasonable conduct. Unreasonable conduct includes failure by customer to return to the coach at the time instructed by the driver in which case the driver will be entitled to depart and we shall not be held responsible for any extra travel or other costs subsequently incurred by the customer.

26. Web bookings Discounts for web bookings apply to those booked on the internet only. We cannot pass this discount on to any booking made by telephone.